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A mystery shopping program measures what happens in the meetings a company has with its clients. The method measures the interface between the customer and the company. We say that we measure the moment of truth!

Mystery shopping is the only method which truly, in an objective way, can zoom in on and capture the way your brand is behaving.

Would you like to know about the details on all the levels of contact your customer has with your company? A well crafted mystery shopping program will give you answers you are looking for.

We are always focused on finding possibilities for improvement and identifying training needs within the organisation. Catching scape-goats or monitoring legal boundaries and violations is, according to the ethical guidelines of the business, not an aspect of mystery shopping and hence nothing we supply.
Why measure anonymously