Now we are launching The Mystery Shopping Academy
Now we are launching the network with the real experts in the mystery shopping industry. The purpose is to offer clients and colleagues a place to find speakers and consultants for seminars and assignments to develop the company’s business by mystery shopping and other qualitative methods.
Better Business welcome Towe Grew as our new CEO
We at Better Business are happy to present our new CEO Towe Grew. Our business is currently in a period of expansion as we find that the need for our service and research is growing rapidly in numerous branches.
Spain on top in The Smiling Report 2013
The Smiling Report summary for the year 2012 is based on answers to more than 2 million questions covering Smile, Greeting and Add-on sales in 57 countries. 78% of the customers received a smile, 84% of the customers were greeted while only 56% received an add-on sales suggestion. However, most figures are higher than in many years.
Time to report smiles!
We are currently preparing this year’s compilation of The Smiling Report 2013.
New GM and IT development
Lina Schölin will take over as GM when Susanne Sjölund will move to the company headquarters to develop IT-projects so that Better Business' clients can do even better business.
During the last two weeks we have had troubles with our e mail server. We are aware of the problem and hope that we now have found a solution to have it solved.
Better Business carries out mystery shopping for Tourist in Europe
We are now in the process of conducting visit to various destinations in the region of Västerbotten in order to evaluate how visitors are welcomed and taken care of. We will evaluate 18 service providers offering tourists traveling, accommodation, meals, and experience the service at the respective destinations. For more information please visit the Tourist in Europe website.
The Smiling Report 2012 show low service scores
Mystery Shopping Providers in Asia, Europe, North- and South America have participated in the Smiling Report 2012 which compiles customer service data from evaluations conducted across a spectrum of industries during 2011. The summary for the year 2011 is based on answers to more than 1.6 million questions covering Smile, Greeting and Add-on sales in 32 countries. Only 75% of the customers received a Smile in 2011. 79% of the customers were greeted while only 45% received an Add-on Sales suggestion.
Yesterday was the day for the Superb Service-awards! The diplomas were framed, the flowers were purchased, all employees were ready, the mood was on top and, above all, our clients were invited to an evening with Better Business. We spent the evening at the wine cellar Grappe in Stockholm and on agenda stood mingling, food, a lecture by Thomas Lundqvist and the award ceremony for Superb Service Awards and the SSQ-Award.